ALL SUPPORT SERVICES PROVIDED BY STUDENTBRIDGE (SB) ARE SUBJECT TO THE TERMS AND CONDITIONS OF THE APPLICABLE MASTER AGREEMENT BETWEEN SB AND CLIENT. SB RESERVES THE RIGHT TO MODIFY THIS DOCUMENT.
All support requests are important. However, some requests take time to resolve.
StudentBridge Client Services, Product, and Development teams monitor the support channel from 8:30 AM through 5:00 PM Eastern Time M- F, excluding US Federal Holidays.
StudentBridge provides a streamlined approach to the client support process. Clients can send all support issues through our dedicated support channel by creating a ticket on this page. Support issues are logged in our ticketing system and then collaboratively reviewed by our Customer Success team. If our team is in need of more assistance, they will escalate the issue to our Development Team for resolution. All issues are reviewed and assigned a priority on a daily and weekly basis to ensure fast resolution in accordance with the priority of the issue.