StudentBridge Support Services
All support services provided by StudentBridge are governed by the terms and conditions of the applicable Master Agreement between StudentBridge and the client. StudentBridge reserves the right to update this Support Policy as needed.
Support Hours
The StudentBridge Customer Success, Product, and Development teams monitor support requests Monday through Friday, from 8:30 a.m. to 5:00 p.m. Eastern Time, excluding U.S. federal holidays.
How Support Works
At StudentBridge, every support request matters. While many issues can be resolved quickly, some require additional investigation or development work. Our goal is to provide timely communication and resolution based on the impact and complexity of the issue.
To request support, contact success@studentbridge.com.
If additional technical expertise is required, the issue will be escalated to our Product or Development team. Support tickets are reviewed daily and prioritized based on severity, customer impact, and business urgency to ensure the most critical issues are addressed as quickly as possible.
Throughout the process, your Customer Success team will keep you informed of progress and provide updates until your issue is resolved.