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StudentBridge realizes we are only as good as our team. We are always on the look out for passionate, dedicated professionals to join us in helping students and colleges find the right fit through virtual experiences.

Customer Success Manager

We’re seeking a proactive, relationship-driven Customer Success Manager (CSM) to own a portfolio of higher-education customers. You’ll be the primary point of contact across the full lifecycle—onboarding through renewal—driving adoption, measurable outcomes, and commercial growth (renewals, expansions, and upsells). You’ll partner closely with Product, Support, Creative, and Sales to deliver an exceptional customer experience and be the voice of the customer inside StudentBridge.

Take a look at what we offer.

  • Competitive salary with performance incentives tied to pipeline and revenue impact
  • Hybrid flexibility from our Atlanta office
  • 15 days PTO in year one, increases with tenure, plus paid holidays
  • Comprehensive health, dental, and vision coverage
  • 401(k) with company match, life insurance, and disability coverage
  • A high-ownership, fast-moving environment with direct impact on growth
Atlanta Metro preferred (Hybrid). Remote considered for exceptional candidates with 
strong experience in B2B SaaS, EdTech, or demand generation roles.

About StudentBridge:

StudentBridge helps colleges and universities create more engaging, authentic, and effective digital experiences for prospective students.

We believe the best experience wins.

Through video, interactive virtual tours, and data-driven insight, we help institutions connect with students throughout their decision journey. Our customers include private universities, professional schools, and public institutions across North America.

What You’ll Do :

  • Own a customer portfolio: Build relationships with key stakeholders (admissions, marketing, enrollment leaders) and become a trusted advisor on StudentBridge best practices.
  • Drive outcomes & adoption: Lead onboarding plans, QBRs/EBRs, and performance reviews that tie StudentBridge usage to enrollment goals and campaign KPIs.
  • Retention & growth: Forecast and execute on-time renewals; identify, scope, and close expansions/upsells that create value (additional programs, features, licenses, services).
  • Data-informed guidance: Monitor health, usage, and engagement; create improvement plans and playbooks to increase activation, completion rates, dwell time, and next-best-action clicks.
  • Customer advocacy: Capture VoC insights to inform roadmap, positioning, and creative collateral; contribute case studies and references.
  • Issue resolution: Triage risks, coordinate solutions with Support/Engineering, and communicate clear action plans and timelines.
  • Cross-functional partner: Collaborate with Sales on handoffs and expansion opportunities; with Creative/Implementation on launches and refreshes; with Product on feedback and betas.
  • Process excellence: Maintain accurate notes, health scores, and forecasts in CRM (e.g., HubSpot); follow consistent cadences for check-ins, renewals, and executive alignment.

How Success Will Be Measured:

  • Gross & Net Revenue Retention across your book
  • On-time Renewal Rate and Expansion/Attach Rate
  • Adoption & Engagement benchmarks (e.g., video starts/completions, program page dwell time, CTR to immersive experiences)
  • Customer Health trends and Churn/Risk reduction
  • Customer Advocacy (references, testimonials, case studies, NPS/CSAT)

Qualifications:

  • 2–5+ years in Customer Success, Account Management, or post-sales roles in B2B SaaS.
  • Proven track record driving renewals and expansions/upsells against targets.
  • Confident running executive-level conversations and consultative business reviews.
  • Strong analytical skills; comfortable turning usage and funnel metrics into clear recommendations.
  • Excellent communication, presentation, organization, and time-management skills.
  • Experience with CRM and success tooling (HubSpot huge plus).
  • Bachelor’s degree preferred (or equivalent experience).
  • Nice to have: Higher-education or enrollment marketing experience; familiarity with digital engagement (video viewbooks, interactive maps, virtual events).


Note: The responsibilities of this position are not limited to those listed above and the employee may be asked to perform additional duties. This job description may be changed at the discretion of the employer. The employee will be notified if such changes occur.

 

Send your resume to careers@studentbridge.com to start the process today!

Get In Touch

Even if the position you're seeking isn't listed, we would still love to hear from you. If you are interested in pursuing a career or internship at StudentBridge, please send a cover letter and resume to: